Welcome to the Ascension Complete Health Plan page. Here you can download policies and procedures specific to both ordering and rendering providers. These include quick reference guides and information designed to assist you in using RadMD to request and check the status of prior authorizations.
If you have any questions about our programs, please contact your dedicated NIA Provider Relations Manager, Leta Genasci.
The Outpatient Imaging Program began on January 1, 2020 for HMO members in Florida, Illinois and Kansas. On January 1, 2021 for members in Alabama (HMO), Michigan (HMO), Tennessee (HMO), Indiana (HMO and PPO) and Kansas (PPO). The expansion will begin on January 1, 2022 for Texas members.
Advanced Imaging Program
- Utilization Review Matrix-2022
- Frequently Asked Questions
- Quick Reference Guide for Ordering Providers
- Quick Reference Guide for Rendering Providers
- Provider Education Presentation
- Prior Authorization Checklist
- Tip Sheet
- Pediatric Imaging Tip Sheet
- Recording of Provider Training
- Peer-to-Peer Process
Conservative Treatment Forms
For access to our conservative treatment forms, click here.
RadMD is a user-friendly, real-time tool offered by Magellan Healthcare that provides ordering and rendering providers with instant access to prior authorization requests for specialty procedures. Whether submitting exam requests or checking the status of prior authorization requests, providers will find RadMD to be an efficient, easy-to-navigate resource.
Search for resources by program:
Recorded General Trainings
We have a series of training videos that discuss the components of requesting a prior authorization request. Click here to access these videos.
Recorded RadMD Demos
Need additional help using RadMD? Click here to access a series of RadMD demos that demonstrate how to properly submit a prior authorization request.
- Clinical Guidelines
- Refer to the Utilization Review Matrix document to view specific codes managed by NIA
Clinical Training Modules
We have a series of clinical training modules that will help you avoid delays and ensure that you have the right information before submitting your prior authorization request. Click here to access them.
Update on COVID-19
Click here to view our recommendations on the use of CT to detect Coronavirus (COVID-19).