WellCare of North Carolina
Welcome to the WellCare of North Carolina page. The Medicaid (WellCare of North Carolina), Medicare (Wellcare of North Carolina) and Exchange (WellCare of North Carolina by Celtic Insurance Company) documents below have been designed to help RadMD users navigate the prior authorization process for each program Evolent (formerly National Imaging Associates, Inc.) is responsible for. Additional process-specific training tools and modules can be found via links on the Resources tab at the top of the screen.
If you have any questions about our programs, please contact your dedicated Evolent Provider Relations Manager, Priscilla Singleton.
MEDICARE plans: Effective 8/5/2024, peer-to-peer discussions must be performed before a final determination has been made on the request. Medicare re-opens are only allowed if the request complies with the CMS definition of a re-open. Providers will continue to have the option to submit an appeal utilizing the health plan’s process.
Any services requested that are listed on the IFSP form will be redirected back to Medicaid Direct for children less than 3 years of age. Evolent will not process these requests.
Advanced Imaging Program
- Frequently Asked Questions
- Peer-to-Peer Process
- Provider Education Presentation
- Quick Reference Guide
- Utilization Review Matrix - Medicaid
- Utilization Review Matrix - Exchange
For access to our Advanced Imaging tip sheets/checklists, click here.
Cardiac Program
For access to our Cardiac tip sheets/checklists, click here.
Interventional Pain Management Program
- Frequently Asked Questions
- Provider Education Presentation
- Quick Reference Guide
- Utilization Review Matrix - Medicaid and Exchange - 2024
- Utilization Review Matrix - Medicaid and Exchange - 2025
- Utilization Review Matrix - Medicare - 2024
- Utilization Review Matrix - Medicare - 2025
For access to our Interventional Pain Management tip sheets/checklists, click here.
Musculoskeletal Program - Effective 4/1/2024
- Frequently Asked Questions
- Provider Education Presentation
- Utilization Review Matrix - (Hip, Knee, and Shoulder Surgery)
- Utilization Review Matrix - (Spine Surgery)
For access to our Musculoskeletal tip sheets/checklists, click here.
Physical Medicine Program
For access to our Physical Medicine tip sheets/checklists, click here.
Conservative Treatment Forms
For access to our conservative treatment forms, click here.
Low Dose Chest CT History Form
Clinical Guidelines
- Clinical Guidelines
- Click here to view Evolent's Physical Medicine guidelines
- Refer to the Utilization Review Matrix document to view specific codes managed by Evolent.