HMSA

Welcome to the HMSA (Hawai'i Medical Service Association) Health Plan page. The documents below have been designed to help RadMD users navigates the prior authorization process for each program Evolent is responsible for. Additional process-specific training tools and modules can be found via links on the Resources tab at the top of the screen.

For assistance and questions related to your authorizations and Peer-to-Peers for all products, please contact the HMSA call center: 1-866-306-9729

For all RadMD, provider relations issues/questions and education needs: HMSAProviderConcerns@evolent.com. 

Effective 1/16/25: Evolent is aware that some providers are unable to get through to the call center. While we investigate the root cause, we recommend using a cellular phone rather than a landline and reporting the issue directly to your telecommunications provider. If you continue to have difficulty, please email HMSAProviderConcerns@Evolent.com.

-MAINTENANCE NOTICE-

Friday, 3/7/2025, 4:00 p.m. HST - Saturday, 3/8/2025, 4:00 a.m. HST.

During this 12-hour period, Evolent IT teams will be performing maintenance on the RadMD application. If you have any questions or need support, please reach out to the Provider Relations team at - RadMDSupport@Evolent.com or 1-800-327-0641. 

Conservative Treatment Forms  

• Conservative Treatment Form - Back/Neck (Spine Surgery)
• Conservative Treatment Form - Imaging
• Conservative Treatment Form - Interventional Pain Management
• Conservative Treatment Form - Joints
• Guide to Conservative Care
• Guide for Home Exercise